Website Terms & Conditions

Legal information

These terms and conditions set out the basis on which you can purchase goods from our website. Please read them carefully before placing an order, as they contain important information about your rights and obligations.

About us

This website is owned and operated by Get the Badge in Limited trading as BADGE.

Company Number: 14783518
VAT number: 498741627

Trading HQ: Unit 20/21 Platinum Mall, Metrocentre, Gateshead, NE11 9YP
Email: info@badgeclothing.co.uk
Telephone: 0191 429 3837

If you have any questions or comments about these terms or our website, please contact us using the details above.

The contract between us

When you place an order on our website, you are making an offer to purchase goods from us. We must receive payment in full for the goods before your order can be accepted.

A legally binding contract between you and us is formed only when we dispatch the goods to you. Until that point, we reserve the right to decline or cancel your order.

Order acknowledgement

After placing an order, you will receive an email acknowledging receipt of your order and confirming the details. This email is for information purposes only and does not constitute acceptance of your order or formation of a contract.

Availability

All orders are subject to availability. If any item you have ordered is unavailable, we will contact you as soon as possible and offer you the option to wait for the item to become available or to cancel your order and receive a full refund.

Ordering errors

You are able to correct any errors in your order up until the point you submit it during the checkout process.

Product descriptions and pricing

We take reasonable care to ensure that all product descriptions, images and prices on our website are accurate at the time they are published. However, errors may occasionally occur.

If we discover a pricing or description error in relation to goods you have ordered, we will contact you as soon as possible and give you the option to reconfirm your order at the correct price or to cancel your order and receive a full refund.

All prices shown on our website are inclusive of VAT at the applicable rate.

Payment

Payment is taken at the time you place your order using the payment methods made available at checkout. We are not responsible for any delay or failure to process your order if incorrect payment details are provided.

If payment cannot be authorised, we reserve the right to cancel your order and suspend further deliveries.

Delivery

We currently deliver to addresses within the United Kingdom only.

Delivery charges and available delivery options will be shown to you during the checkout process.

We aim to deliver your order within the estimated timeframe shown at checkout. Delivery times are estimates only and are not guaranteed. In any event, we will deliver your goods within 30 days of the day after you place your order, unless otherwise agreed.

If delivery is delayed beyond this period, you may contact us to agree an alternative delivery date or cancel your order and receive a full refund.

Ownership of the goods passes to you once they have been delivered. Risk of loss or damage passes to you at the time of delivery.

Cancellation rights and returns

Your right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.

To exercise your right to return, you must inform us of your decision by a clear statement by email at info@badgeclothing.co.uk and follow our returns policy.

Returning goods

If you return your order after receiving the goods, you must return them to us within 14 days of notifying us of cancellation.

Returned items must be:

• unworn and unused (other than trying them on as you would in store)
• in their original condition
• with all tags attached and original packaging where possible

For hygiene reasons, certain items are non-returnable and non-refundable unless they are faulty. This includes, but is not limited to, underwear, socks, swimwear, and any other items that are sealed or intended to be worn next to the skin, where the hygiene seal has been removed or the item has been worn.

You are responsible for the cost of returning goods unless the item is faulty.

We may make a deduction from your refund if the value of the goods has been reduced as a result of unnecessary handling.

Refunds

Once we have received the returned goods, we will process your refund within 14 days using the original payment method.

Faulty goods

We are under a legal duty to supply goods that are as described, of satisfactory quality and fit for purpose, in accordance with the Consumer Rights Act 2015.

If any goods you receive are faulty or not as described, please contact us immediately using the contact details above.

Where goods are confirmed as faulty, we will refund the cost of postage and provide an appropriate remedy, which may include a replacement or refund, in line with your statutory rights.

Intellectual property

All content on this website, including text, images, logos, product photography and design, is owned by or licensed to Get the Badge in Limited. All intellectual property rights are reserved.

Website use and damage to equipment

We take reasonable steps to ensure that our website is secure and free from viruses. However, we do not guarantee that your use of this website will be uninterrupted or error-free.

Except where caused by our negligence, we will not be liable for any loss or damage to your computer equipment or software arising from your use of this website.

Liability

We are responsible for losses you suffer that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.

We are not liable for losses that are not foreseeable or for losses relating to any business or commercial activity, including loss of profit, loss of business or business interruption.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

Changes to these terms

We may update these terms and conditions from time to time. The version in force at the time you place your order will apply to your purchase.

Governing law and jurisdiction

These terms and conditions are governed by English law.

If you live in England or Wales, any disputes may be brought in the courts of England and Wales. If you live in Scotland, you may bring proceedings in either the Scottish or English courts. If you live in Northern Ireland, you may bring proceedings in either the Northern Irish or English courts.

Privacy and personal information

We will use your personal information only in accordance with our Privacy Policy, which will be available on our website. A separate Privacy Policy will set out how we collect, use and protect your personal data.

Third party rights

Nothing in these terms is intended to give any person who is not a party to them any rights under the Contracts (Rights of Third Parties) Act 1999.